How a fast-growing Australian MSP transformed its cyber response operations with Petra

Three Full-Time Employees

Reallocated to Client-Facing Work

75 Second

Average Time to Containment

Zero

False Positives

"Petra is the single best software we’ve ever bought a license for at Ever Nimble. We went from 'we need to recruit, recruit, recruit' to 'actually, we’re ok at the moment' on staffing.”

Chris Morissey

CEO & MD, Ever Nimble

Petra Security: ITDR 2.0 for MSPs and their clients.

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Ever Nimble is a fast-growing Managed Service Provider (MSP) headquartered in Western Australia, with offices in Australia, the UK, and Canada. Known for its premium service and forward-thinking approach to cybersecurity, Ever Nimble has built a reputation for proactive, high-quality managed services.

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The Challenge

Ever Nimble was stuck in a constant reactive posture.

Before Petra, Ever Nimble considered its identity security under control. It wasn't until after deploying Petra that Ever Nimble’s CEO, Chris Morrissey, realized how much the constant alert grind had been weighing on his team. The day-to-day burden of chasing down alerts that rarely amounted to anything had taken a toll that headcount planning and tool tuning couldn't fix.

They had invested significant resources tuning their existing ITDR solution, and had even built their own database to track customer travel, complete with custom automations and form-based systems for clients to notify them before trips. It required 3-4 full time people, and it still fell short when a client forgot to submit their travel.

"[Managing impossible travel alerts] was an absolute beast for something we thought we were already paying for." - Chris Morrissey, CEO & MD of Ever Nimble

Ever Nimble’s cyber response team was stuck in a constant reactive posture. Leadership was planning to hire additional headcount just to keep pace.

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Workforce Transformation

With Petra, Ever Nimble has "completely changed how our cyber response team operates."

Leadership had expected Petra to reduce noise. They did not anticipate that it would fundamentally change their hiring strategy, or their team. "The biggest thing," Chris said, "was morale."

With Petra handling identity threat detection and response, Ever Nimble moved from actively planning to recruit additional analysts to confidently concluding that current headcount was sufficient. Three full-time employees who had previously spent substantial portions of their week on alert triage were reallocated to high-value, client-facing work.

After months of grinding through alerts that rarely amounted to anything, team morale improved noticeably.

“We were able to re-allocate 3 full-time employees to high-value, client-facing work instead of spending a big chunk of their time chasing down noisy impossible travel alerts.” - Chris Morrissey, CEO & MD of Ever Nimble

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Detection and Response Speed

Ever Nimble now achieves unmatched detection and response speeds.

Since deploying Petra, Ever Nimble has maintained a perfect record. Every alert has been a confirmed account compromise, and every one was stopped before it caused meaningful damage.

That record was put to the test early. Shortly after deployment, Petra detected a compromised executive account at one of Ever Nimble's largest clients, a major multi-national corporation, within two minutes of the attack starting. Another MSSP that independently monitors the same environment was so surprised by Ever Nimble’s speed that they reached out to ask how the threat had been contained so quickly.

“Petra caught a compromise of an executive at one of our largest clients, a multi-national corporation, within 2 minutes of the attack starting.” - Chris Morrissey, CEO & MD of Ever Nimble

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Petra as a Growth Engine

Ever Nimble has made Petra a core part of its business development strategy.

Before a prospect has even signed a contract, Ever Nimble deploys Petra in their environment, using what it finds as a way to demonstrate capability and build urgency.

The approach paid off during a prospect engagement with a large mining company. Petra surfaced an active breach involving one of the company's general managers, a threat the client's own IT team had previously flagged but never resolved. Ever Nimble called the CFO at 7am with the findings. The prospect signed shortly after.

Building on that success, Ever Nimble is now developing a managed security offering with Petra at its core, targeting enterprise clients who have identified M365 security as a top priority.