How Compu-SOLVE Caught 4 Residential Proxy Attacks Huntress ITDR Missed

Compu-SOLVE is a fast-growing MSP and strategic IT partner based in Ontario, Canada. Their clients include municipalities, nonprofits, First Nations communities, and SMBs across the country.

The Challenge

Compu-SOLVE had been with Huntress since the beginning. Like a lot of Huntress-loyal MSPs, Alex thought identity threat detection was a solved problem in his stack.

Compu-SOLVE first encountered Petra at SecureIT Summit during a boardroom session on behavioral detection. The core argument was simple: where most ITDR tools rely on login location to flag account compromises, Petra uses behavior. Alex agreed to a trial.

"I love Huntress and it's gonna take a lot to convince me." - Alex Appleton, Co-Owner and Information Systems Manager, Compu-SOLVE

Detection Precision and Speed

Petra immediately flagged 4 compromises Huntress missed.

Over the first month running Petra and Huntress side-by-side, Petra surfaced 4 account compromises that Huntress ITDR did not alert on. All 4 used residential proxy toolkits, a tactic that routes attacker traffic through local residential IP addresses rather than VPN infrastructure. The attackers used Canadian residential IPs, so Huntress's location-based detection had nothing to flag, even when attackers pivoted to access sensitive emails.

On 2 additional incidents where both tools were running, Petra got there first each time:

• Petra detected the first incident 2 minutes and 30 seconds after logs were published. Huntress detected it at 12 minutes and 30 seconds.
• Petra detected the second incident 36 seconds after logs were published. Huntress detected it at 9 minutes.

Across the 3 most recent live attacks under Petra's watch, attackers accessed 0 emails and 0 documents.

"It was, on the Huntress side, really really disappointing and surprising." - Alex Appleton, Co-Owner and Information Systems Manager, Compu-SOLVE

Unmatched Support

When Compu-SOLVE has a question about an incident, they get someone from Petra on the phone.

After the 4 missed detections, Alex went to Huntress's incident chat to get someone on the phone. He eventually reached them, but the conversation didn't resolve his questions about what the Microsoft logs were showing.

The contrast with Petra's support stood out. Petra's team made the forensics on each incident readily available and easy to understand, packaging the details in a way Alex could turn around and share with his clients without having to translate it.

"I really appreciate that I can just get on the phone with you guys [at Petra]." - Alex Appleton, Co-Owner and Information Systems Manager, Compu-SOLVE

Petra as the Standard

Account compromises are the FBI's number-one source of cybercrime losses. Compu-SOLVE's clients are now covered.

One month into the trial, Alex reflected on what the data had shown.

"You can't escape account compromises, they're everywhere these days. We're super happy to partner with Petra to stop them." - Alex Appleton, Co-Owner and Information Systems Manager, Compu-SOLVE

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Compu-SOLVE is a fast-growing MSP and strategic IT partner based in Ontario, Canada, offering managed IT services including risk management, security, real-time monitoring, data recovery, and professional IT support. To get best-in-class M365 identity protection through a world-class MSP, visit csolve.ca.