How CyberStreams Made Cyber Their Competitive Differentiator with Petra

About CyberStreams

CyberStreams is a fast-growing MSP with offices in Seattle and Austin led by Mat Kordell and Dave Henderson. CyberStreams prides themselves on helping businesses save money, work faster, and focus on what’s important. 

Petra is MSP-only. To get best-in-class cyber services (including Petra) from a world-class MSP with excellent support, visit https://cyberstreams.com or email sales@cyberstreams.com.

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Pre-Petra, A Bundled Headache.

CyberStreams had tried the bundled approach - having their team use multi-tool platforms for endpoint, identity, security awareness training, and more. 

This multi-tool delivered mediocrity where it mattered most – response time.

"You see these solutions that do 18 different SOC things," Mat explained. "The email protection part is not the absolute strongest in the world, but it's doing fine.”

The security industry loves selling the dream of consolidation: one platform, one vendor, one budget. However, Mat discovered this creates a different problem: being locked into mediocre components because they're part of a bundle.

“The problem is: it was an incongruent system. Because the products weren’t great, it wasn’t really all-in-one, it just saved me the 10 seconds of logging into the right portal to get the right world done.”

"Their marketing teams are on point, but their products are garbage."

“The real friction for our team, and for our customers, wasn’t adding one more tool––it was managing an underperforming solution that created noisy alerts and a false sense of security”.

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With Petra, Getting Time Back.

Mat's team used to spend 2-6 hours responding to each email compromise: Reading Microsoft documentation, manually checking configurations, and double checking their remediation steps. 

Even worse, it created extra overhead because it took team members out of their flow.

"My team was unsure about it because it's not something they're doing all the time," Mat explained.

With Petra, Mat reclaimed dozens of billable hours every month.

"We don’t have to go into Microsoft and sift through and reverse all the things that happened.”

“Petra tells us what exactly happened––like these 12 attacker actions were related to the compromise and it undoes all of them.” 

“It just happens automatically, instantly. And it's comprehensive."

"I would be a customer if there was no web interface," Mat said. "If it was just a black box. Just go light this up. Because you guys do what you do so well.” 

"Two minutes to install, and then it does its job. And we can depend on it.

"Everybody in our company agrees it's the number one tool."

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With Petra, Precise and Specialized

During one year of stopping 36 attacks over several thousand identities (MTTC: 1 min, 41 seconds), Mat's team encountered two false alarms total. "About three or four minutes later, your guys jumped back in and said, oops, my bad. That was a false positive. I unlocked it."

“Whenever we call Petra’s team about an incident, we get a highly skilled engineer who can explain precisely, clearly, and quickly exactly what we need to know. It’s a massive difference.”

“Compare this to bundled SOC solutions where you've just got a junior SOC analyst back there doing the same thing my guys were doing, going through and manually responding to it. Night and day difference”.

“What it’s helped us do is deliver genuinely differentiated cybersecurity to our customers. And it shows up––in the clear reports, in the way we can explain exactly what happened, in the response time, in shutting down attacks quickly”. 

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Why Specialization Won

Mat explains that a key part of why he chooses Petra to protect his customers is that it's the attack surface that matters in today's world:

“Microsoft 365 attacks, Business Email Compromises, are the #1 attack our team faces, and the #1 attack that will cost our customers time, money, and reputation if not handled properly.

“THAT is why we invest in the right protection for our customers.”

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For Mat, all-in-one platforms created complexity through breadth. Specialized tools like Petra created simplicity through depth.

"I need solutions that actually make my job easier and faster," Mat explained. "If it's going to be this half-good, second-product-syndrome bundled solution... I might as well just point my guys to the Microsoft documentation."

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Mat makes it clear, Petra is one of the key tools that allows him to deliver best-in-class service to Cyberstreams' clients.

“Petra allows us to deliver best-in-class cyber to our customers. It means we stop attacks much more quickly than other MSPs––before the attackers can read sensitive data, cause reputational harm, or steal funds from the company or their clients.”

"At the end of the day, Petra is the best product in IT I've ever used. It's the most dependable, reliable. Just from ease of use, price point, get the job done and just depend on it."

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CyberStreams is a fast-growing MSP with offices in Seattle and Austin led by Mat Kordell and Dave Henderson. CyberStreams prides themselves on helping businesses save money, work faster, and focus on what’s important. 

Petra is MSP-only. To get best-in-class cyber services (including Petra) from a world-class MSP with excellent support, visit https://cyberstreams.com or email sales@cyberstreams.com.

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